Our Solutions

Co-Managed IT

Flexible co-managed IT services designed to strengthen your internal IT team with additional expertise, proactive support and access to enterprise-grade tools.

Our co-managed IT services are designed to strengthen your internal technology team with additional expertise, proactive support and access to enterprise-grade tools and processes. From day-to-day operational support through to Microsoft Cloud, cyber security and strategic guidance, we work alongside your team to help improve performance, reduce risk and support long-term growth.

At a glance
End Users Supported 5000+
Critical response SLA 15 minutes
Avg. Reactive Hours User/Month 0.31
Co-Managed Customers 10+
Our solutions

Co-Managed IT Services London

The service is fully flexible and shaped around your existing team. Whether you need escalation support, project delivery, proactive monitoring or day-to-day operational assistance, we help reduce pressure on internal IT, strengthen resilience and provide access to specialist expertise without the cost of building a larger in-house department.

Our Co-Managed IT services in London are designed for businesses with internal IT capability that need additional expertise, capacity and strategic support. Virtuoso works alongside your team, providing 24×7 operational support, Microsoft 365 and Azure expertise, cybersecurity, infrastructure management and end-user services.

Co-managed IT sits alongside our wider managed IT services, so you can scale the level of support up or down as your needs change. If your internal team needs more capacity in some areas and full coverage in others, we can blend co-managed and fully managed IT services into a single, coherent model, backed by the same tools, processes and specialist expertise.

For businesses without an in-house team, we also provide fully outsourced IT services. As an established managed service provider, we take on monitoring, security, cloud and end-user support, giving you enterprise-grade managed IT support without the overhead of building a larger internal department.

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Frequently Asked Questions

What are co-managed IT services?

Co-managed IT services provide additional support, expertise and resources to your internal IT team. Rather than replacing internal IT, Virtuoso works alongside your existing team to help manage day-to-day operations, cybersecurity, cloud platforms, projects and strategic technology initiatives.

How does co-managed IT support work?

Our co-managed model is flexible and tailored around your business. Responsibilities can be shared across areas such as Microsoft 365, Azure, cybersecurity, end-user support, infrastructure management, monitoring and project delivery depending on where your internal team needs support.

Can Virtuoso work alongside our existing IT department?

Yes. Co-managed IT services are specifically designed to complement internal IT teams. We integrate with your existing processes, systems and staff to provide additional capability, escalation support and specialist expertise where required.

What technologies do you support?

Virtuoso specialises in Microsoft technologies including Microsoft 365, Azure, Intune, Teams, SharePoint, security and modern workplace solutions. We also support networking, infrastructure, cloud platforms, backup, monitoring and cybersecurity solutions.

Do you provide 24x7 support?

Yes. Our global support model provides 24x7x365 coverage, helping businesses maintain operational continuity and rapid response during outages, security incidents and critical issues.

How are co-managed IT services priced?

Pricing is typically tailored around the level of support, users, devices, cloud services and operational requirements of your business. We work with customers to build a flexible support model aligned to their environment and goals.

What are the benefits of co-managed IT support?

Co-managed IT services help businesses improve resilience, strengthen cybersecurity, access specialist expertise, reduce pressure on internal IT teams and gain scalable support that evolves alongside business requirements.

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Book a Co-Managed IT Gap Assessment

Our Co-Managed IT Gap Assessment reviews your current capabilities, operational challenges, security posture and technology roadmap to identify opportunities for improvement across support, infrastructure, cyber security, automation and strategic IT planning.