This article lists the services and limitations for the Virtuoso ThreatProtect.
ThreatProtect Service Overview
ThreatProtect is a comprehensive cyber security offering designed to protect customers against a wide range of security threats. The service includes a portfolio of software products that are monitored by our Security Operations Centre (SOC) and supported by our Customer Support Team.
ThreatProtect Support Scope
We support up to one (1) corporate workstation per named user.
|Endpoint Detection and Response||Our EDR platform unifies prevention, detection, and response in a single purpose-built agent powered by machine learning and automation. It provides prevention and detection of attacks across all major vectors, rapid elimination of threats with fully automated, policy-driven response capabilities, and complete visibility into the endpoint environment with full-context, real-time forensics.|
|Dark Web Monitoring||Our service is designed to help customers detect and mitigate cyber threats that leverage stolen email addresses and passwords. Our solution leverages a combination of human and artificial intelligence that scours botnets, criminal chat rooms, blogs, Websites and bulletin boards, Peer to Peer networks,forums, private networks, and other blackmarket sites 24/7, 365 days a year to identify stolen credentials and other personally identifiable information (PII).|
|Security Awareness Training & Phishing Simulation||Our platform delivers simulated phishing attacks and security awareness training campaigns designed to educate employees, making them the best defence against cybercrime.|
|Internet Security & Content Filtering||Our solution is a DNS-based content filtering and threat protection platform.|
|Cloud Email Security||Our email security solution is an automated platform that protects against phishing & social engineering attacks|
|Customer Portal||Access to Hub 365, our award-winning customer portal.|
|Account Management||Our account management team will help your business get the most out of technology.|
- End-user support
- Agent deployment
- Editing of phishing simulation kits
- Editing of landing pages
- Editing of Security Awareness Training
- Troubleshooting mailflow issues in customers environment
Certain responsibilities remain with our customers:
- To keep Virtuoso informed of changes that may impact your managed systems
- Maintain current manufacturer warranty or 3rd party maintenance for all managed hardware
- Keep genuine, licensed software covered by vendor support
- Commit to maintaining good security practice across your business
- Maintain support agreement with any Line of Business application vendor(s)
We use the following processes to deliver this service.
|Incident Management||Available on request|
|Problem Management||Available on request|
|Change Management||Available on request|
The ThreatProtect service is charged for per user monthly in arrears.