Improving support is about more than simply resolving tickets. It requires proactively addressing user needs and identifying opportunities as your business grows. TechHub’s ITIL-aligned service management capabilities provide greater transparency, automation, and insight across your support and service experience, helping your team stay informed while enabling faster, more effective outcomes.
our solutions
TechHub customer portal
Helping your team work smarter with the tools, knowledge, and support they need.
Overview
TechHub Customer Portal
TechHub is your central destination for engaging with Virtuoso and managing your technology services. Through a single, easy-to-use portal, users can raise and track support requests, access knowledge articles and training resources, view service updates, engage with our team via live chat, and access key reporting and insights.
Designed to provide greater transparency and collaboration, TechHub gives your organisation visibility into support activity, technology roadmaps, managed assets, device and warranty information, service performance, and monthly reporting. Whether you need assistance, information, or strategic insights, TechHub provides everything you need to get the most from your technology investment.
Features
Everything You Need in One Place
Gain complete visibility of the services available to your organisation through a centralised, easy-to-navigate catalogue. From requesting new users and devices to accessing project, security, and consulting services, TechHub makes it simple to discover, request, and track the services your business relies on. Standardised service offerings and automated workflows help ensure requests are delivered consistently, efficiently, and with clear expectations every step of the way.
Make informed technology decisions with access to meaningful insights and performance data. TechHub provides visibility into key metrics such as support trends, service performance, user satisfaction, asset information, and technology adoption. Interactive dashboards and reports help you understand how your technology is performing, identify opportunities for improvement, and measure progress against your business objectives.
Get the help you need, when you need it, through TechHub’s integrated live chat. Connect directly with our support team for quick answers, updates on existing requests, or guidance on technology-related questions. Live chat provides a fast and convenient way to engage with our team, helping resolve issues more efficiently and keeping your users productive throughout the day.
Empower your team with access to a comprehensive library of on-demand training and professional development resources. Powered by Bigger Brains, TechHub University provides engaging courses covering Microsoft 365, cybersecurity awareness, productivity tools, leadership, communication skills, and more. With learning available anytime, anywhere, your users can build knowledge, improve skills, and get greater value from the technology they use every day.
“TechHub has become a valuable resource for our organisation. It provides a single place to view support tickets, track our technology roadmap, monitor devices and warranties, access monthly reporting, and stay informed about key technology insights. The platform is easy to use, and our team can quickly log and manage IT requests whenever assistance is required.”