OVERVIEW
TechHub is a comprehensive customer management portal through which our managed services customers can manage their technology environments.
With access to TechHub, you will have compliance reporting across 78 different policies, usage reporting including data and licences, domain monitoring, warranty monitoring of your endpoints, device health dashboards and even security monitoring to help you detect data breaches and MFA statuses.
FEATURES
Improving support is a combination of proactively addressing user questions and recognising opportunities from client growth. TechHub’s ITIL-based service module does both by providing more transparency and automation for support and service offerings.
Users authenticate securely using their Azure Active Directory / Microsoft 365 credentials giving them seamless access to Virtuoso TechHub features. User details are automatically synchronised between the Microsoft cloud and TechHub.
TechHub provides a fully-featured and customisable end-user service catalogue, enabling customers to use the platform to streamline and automate both IT and non-IT requests. It also enables users to approve technical changes and work requests, streamlining the process of managing your technology.
With cloud applications and data, customers play a greater role in deciding the balance of policies, services and equipment they want to achieve their goals. In this cooperative environment, its important that you have real-time insight into the systems you have whether they are remote, virtual or in the cloud.
“With the help from Virtuoso's TechHub, we now have visibility of the status of all our devices, we can see a plethora of information relating to our systems and policies, whether it be a failed update, a data breach, or an encryption issue. Additionally, the team find it easy to raise and log any IT issues with the support team.”
Owen Blackwood, Operations Manager
