IT support is best defined as a set of bespoke technology services, provided to businesses wishing to maintain or improve their IT infrastructure. Our IT support services are designed to make continual improvements to your business, through our unique process that combines best-in-class support, modern technology, unique insights and a bespoke strategy. 

On a basic level, IT support is best understood as having a team of tech experts available to resolve problems when needed. However, this reactive approach is not how we do things at Virtuoso. We've got a unique perspective on managing risk and cost, giving our customers better outcomes for their technology. Our unique approach ensures the technology services you receive are delivering real business outcomes, whether that’s improving efficiency, boosting staff morale, or advancing your services. 

Whilst there are many benefits to having an in-house IT resource who really understands your people and culture, it’s impossible for your internal teams to juggle the day-to-day as well as complex technology projects. Whether you want to improve your cyber security posture or migrate your workloads to the cloud, you need the time and resources to do this. An IT support partner can work alongside your existing IT people to implement transformative changes, with minimal disruption to operations.

Even if your business operates strictly 9am-5pm, your technology is running 24-hours a day. Your staffs systems, e.g. emails, CRMs, finance systems, files, are all available around-the-clock. This means there can be problems at any time of the day. It might be something simple like a system becoming inaccessible, or it might be something serious like a cyber-attack. If it happens out-of-hours, you need an IT expert who is available to monitor and resolve these hurdles for you. Virtuoso can do this.