it support services

Services

Comprehensive IT services include

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  Service desk

  Virtuoso’s 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.

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  Intelligent toolset

  Our solution includes a state-of-the-art intelligent toolset, enabling our team to protect, monitor, manage, automate and proactively fix issues with your technology.

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  Supplier escalation

  We really get to know your company, and manage your 3rd party support relationships on your behalf.  This ensures your staff have the support they need, when they need it without being a burden on your internal teams.

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  Infrastructure

  Whether your IT infrastructure is in the cloud or on-premise we ensure it’s always optimised to support the applications that your business demands.

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  Network Management

  Cloud services are network dependent, which is why Virtuoso’s network management and monitoring services have become critical to IT.

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  Endpoint security

  Client and server endpoints are centrally managed and continually monitored, ensuring security and stability while maximising uptime and employee productivity.

Benefits

Our services provide a unique range of benefits

• Control IT Costs

  You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

• Trusted IT adviser

  Through our regular quarterly business reviews, we will oversee your IT roadmap ensuring your technology investments are paying dividends to your business.

• Economies of scale

  As your business grows, it’s technology and support requirements will grow, too. When you use a managed IT service you can scale your business up or down, on-demand.

• Increased efficiency

  You’ll have your IT needs outsourced to a team of IT experts, ensuring devices are secure and configured for optimal performance.  Users will have access to the apps they need to stay productive.

• Lower Risk

  By outsourcing your technology support to an experienced and certified Managed IT Service company, you lower the risk associated with downtime and lost productivity.