Updated: 30 October 2020
We align our activities with the expectations of our stakeholders in relation to our economic, social and environmental impact.
Virtuoso is committed to conducting our business activities with honesty and in full compliance with current laws and regulations.
As an innovative business, we continually seek better, safer, more cost effective and sustainable methods of working, while adhering to best practice.
Our employees are our most valuable resource and are a key factor in the delivery of services to our customers. We recognise that it is the calibre of the people that make up our teams that differentiates us from our competitors. As such, we work hard to recruit, develop and retain the best talent in the industry. As part of their personal development plan (PDP) each of our employees is given a clear route for progression, including technical and professional training. Further to this, it is crucial that all employees maintain a high level of safety and technical expertise, therefore regular training and advice is made available.
To ensure that we enhance our employees’ environmental awareness we provide continual training to enable consideration and understanding of environmental issues when planning, undertaking and implementing all projects.
We provide our managers with Equal Opportunities advice and support to ensure they understand their obligations allowing them to manage their team fairly and equally in all areas of employment. Ensuring all employees are aware of the company’s legal obligations, policies and internal procedures relating to the provision of Equal Opportunities.
Quarterly one to ones are conducted with all employees, allowing quality time with their manager to discuss their performance, establish new objectives and determine the employee’s individual training and development needs that are required to assist in achieving their goals.
At Virtuoso our employees are the bedrock of our business. We update them with business news on a regular basis, sending out a weekly company news update. Whether, at their desks, or based at a customer site, we ensure that all employees receive regular communications and updates on performance, significant business events, new contract wins, and progress on our strategy.
Virtuoso seeks to ensure that it deals responsibly, openly and fairly with existing and potential customers with a service hallmarked by integrity, quality and care by:
We fully recognise that our day-to-day operations cause inevitable impact on the environment in several ways. We are committed to reduce this level of impact through office recycling schemes and assessing and improving our environmental performance.
This statement is supported by our Environmental Policy.
Virtuoso will do everything that is reasonably practicable to protect the health, safety and welfare of both our employees and any other person affected by our activities.
The Leadership Team, led by the Chief Executive Officer, has overall responsibility for ensuring that we maintain high standards of health and safety. However, we rely on all our employees, sub-contractors and customers to play their part in effectively implementing our health and safety policy and sharing in our commitment to:
As such, we will:
Virtuoso is committed to continual improvement in safety performance and ensuring that the delivery of the health and safety management system is adequately resourced to enable the full implementation of this policy. This commitment includes the provision of sufficient resources, management and employee time, as well as training and health and safety advisory support.
It is the responsibility of People & Culture to drive and monitor the implementation of the Health & Safety policy, the company’s overall health and safety performance and also to provide strategic guidance to all of the operational divisions and support functions, reporting to the Leadership Team accordingly.
This Policy Statement and the Responsibilities and Arrangements that support it will be reviewed at least annually, or more frequently where there have been significant changes to the company or the nature of the company’s activities.
Chief Executive Officer