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IT support is EVEN more important in a cloud world

By Ria Manzanero


May 10, 2022

We have been IT service providers for nearly 10 years now, meaning we’re all too aware of some of the requirements you might have when considering engaging an external IT provider.

Ensuring you pick a trusted partner is vital. It’s essential that you can rely on your IT service provider to deliver on their promises.

On top of that, you need to guarantee that your new IT partner can deliver a personalised and expert-level service, as well as efficient and innovative technical support.

You also require a provider that can adapt to the complexities of your business, whether that means working independently or in conjunction with an in-house IT department.

But most importantly, you need an IT provider who can help you harness the cloud.

For years many businesses struggled to find one centralised location, accessible by all staff, to store company data and information. It’s no wonder we embrace cloud-based platforms today, with their endless benefits aiding a more advanced and secure way of working.

At Virtuoso, we specialise in cloud-based services and believe that the tools we provide will help to unlock your business’s true potential.

More than a service desk

It’s important to develop a cloud strategy for your business, so that you can ensure your employees have the right tools for the job. But knowing where to start is tricky and often businesses can find themselves buying into technologies that don’t necessarily suit their business needs.

When working with trusted cloud specialists, like those at Virtuoso, you can better plan for the future, by creating an accurate technology roadmap that leverages the business benefits of cloud-based tools and sets the guidelines for future decisions.

If working with us, you can expect dedicated time every 90 days to discuss the performance of your IT setup and plan for the future. We also capture this roadmap in our Hub 365 tool, so you have complete visibility.

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Scalable technology

Keeping up with the ever-growing list of new technology trends is overwhelming for most businesses. IT departments don’t typically have the in-house skillset or resources to deal with the variety of technologies and solutions required to meet the needs of many businesses.

A cloud-focused IT service provider will understand the importance of harnessing the cloud, meaning your IT setup will be robust, scalable and aligned to your business.

For us, this means integrating Microsoft 365, bringing together the best apps like Excel and Outlook with powerful cloud services like Microsoft Teams, to allow your business to work and share from anywhere, on any device.

Reliable security services

Security is at the forefront of all businesses today. You’re regularly handling sensitive data and information that your clients trust you to manage properly.

However, as security threats are evolving, they are inevitably becoming more sophisticated meaning cloud-based systems are no less at risk than an on-premise environment.

Cloud-based business networks are complexly built across various devices and endpoints, all of which are vital to secure. By engaging a IT supplier into your business, you can receive intelligent cyber security solutions, bespoke to your business.

At Virtuoso, our advanced security offering is carefully tailored to your business by our cyber security experts, including everything from cloud email security, to endpoint virus detection.

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Remote support

It would be unproductive to engage an external IT support provider that cannot keep up with the pace of your company.

Take the recent pandemic as an example. Many businesses quickly discovered that their IT support provider were unable to deliver reliable remote services, putting them under great strain when this became essential.

The right IT service provider will be flexible to grow and adapt with your business. Delivering fast changes where necessary, integrating new cloud technologies seamlessly and responding to your employees immediately.

At Virtuoso, our 24/7 helpdesk is in operation 365 days a year, meaning your business is always supported.

Virtuoso, your trusted cloud IT service provider

At Virtuoso, we’re passionate about providing our customers with the best IT services and assisting them with harnessing the cloud. This means delivering on all the above.

We truly believe that by outsourcing your IT to a provider who has cloud-focused services, you will reach new levels of productivity and efficiency in your business.

If you’d like to find out more about how we can work with your business, get in touch today!