Virtuoso Hub 365 is a comprehensive customer management portal through which our managed services customers can manage their technology environments.
What is Hub 365?
- Ticket & Problem Management
Improving support is a combination of proactively addressing user questions and recognising opportunities from client growth. Hub 365’s ITIL-based service module does both by providing more transparency and automation for support and service offerings.
- Work Approval
Hub 365 enables users to approve technical changes and work requests, streamlining the process for managing your technology environment.
- Technology Roadmap
Our unique approach to running quarterly strategic reviews with customers combined with our Hub 365 account planner functionality ensures that customers have full visibility and transparency for their technology roadmap. The tool provides a shared planning space for this purpose.
- Customer Intranet
Company employees are often overwhelmed by the wide variety of cloud-based applications available for their use. This leads to subscriptions to overlapping and redundant services simply because they don’t know what’s already available. Hub 365 streamlines cloud application access and brings together the tools employees need to make full use of their cloud environment.
- Service Catalogue
Hub 365 provides a fully-featured and customisable end user service catalogue, enabling customers to use the platform to streamline and automate both IT and non-IT requests. It also integrates with Microsoft flow, enabling common business processes to be initiated and automated from the platform.
- Security & Compliance Oversight
Hub 365 provides deep insight and visibility across both infrastructure and cloud. The platform help users make full use of Office 365’s security features and encourages them to fully deploy strong multi-factor authentication. When customers see who has access to their account and the risks that assess creates, they are much more likely to demand changes.
- Learning Centre
Informed employees need less support and are less likely to pose security risks. Hub 365’s learning centre gives employees simple and easy access to training aids, courses and Office 365 information. Use the provided Office 365 and cybersecurity materials or easily write your own specific to your business.
- Infrastructure Reporting
With cloud applications and data, customers play a greater role in deciding the balance of policies, services and equipment they want to achieve their goals. In this cooperative environment, its important that you have real-time insight into the systems you have whether they are remote, virtual or in the cloud.