Cloud-integrated, service delivery portal
Virtuoso Hub 365 is a comprehensive customer management portal through which our managed services customers can manage their technology environments.
With access to our award-winning management portal, Hub 365, you will have compliance reporting across 78 different policies, usage reporting including data and licences, domain monitoring, warranty monitoring of your endpoints, device health dashboards and even security monitoring to help you detect data breaches and MFA statuses.
Introduction to Hub365 from Virtuoso on Vimeo.
Improving support is a combination of proactively addressing user questions and recognising opportunities from client growth. Hub 365’s ITIL-based service module does both by providing more transparency and automation for support and service offerings.
Users authenticate securely using their Azure Active Directory / Microsoft 365 credentials giving them seamless access to Hub 365 features. User details are automatically synchronised between the Microsoft Cloud and Hub 365.
Hub 365 enables users to approve technical changes and work requests, streamlining the process for managing your technology environment.
Our unique approach to running quarterly strategic reviews with customers combined with our Hub 365 account planner functionality ensures that customers have full visibility and transparency for their technology roadmap. The tool provides a shared planning space for this purpose.
Company employees are often overwhelmed by the wide variety of cloud-based applications available for their use. This leads to subscriptions to overlapping and redundant services simply because they don’t know what’s already available. Hub 365 streamlines cloud application access and brings together the tools employees need to make full use of their cloud environment.
Hub 365 provides a fully-featured and customisable end user service catalogue, enabling customers to use the platform to streamline and automate both IT and non-IT requests. It also integrates with Power Automate, enabling common business processes to be initiated and automated from the platform.
Hub 365 provides deep insight and visibility across both infrastructure and cloud. The platform help users make full use of Office 365’s security features and encourages them to fully deploy strong multi-factor authentication. When customers see who has access to their account and the risks that assess creates, they are much more likely to demand changes.
Informed employees need less support and are less likely to pose security risks. Hub 365’s learning centre gives employees simple and easy access to training aids, courses and Office 365 information. Use the provided Office 365 and cybersecurity materials or easily write your own specific to your business.
With cloud applications and data, customers play a greater role in deciding the balance of policies, services and equipment they want to achieve their goals. In this cooperative environment, its important that you have real-time insight into the systems you have whether they are remote, virtual or in the cloud.
