Keeping Healthcare Running: How Virtuoso Supports CSH’s Digital Backbone

CSH Surrey is a not-for-profit community healthcare provider delivering NHS services across 30 locations in the United Kingdom. Their work spans adult and children’s healthcare, supporting people at home, in clinics, and within the wider community. Reliable technology is the backbone of their operations, ensuring clinicians can deliver care without IT roadblocks.

Client: CSH Surrey
Industry: Healthcare
Web: https://www.cshsurrey.co.uk/

CSH’s digital infrastructure supports vital healthcare services, making reliability and accessibility crucial. Their IT challenges included:

• Ensuring clinical teams always had access to patient records and digital tools.
• Supporting over 1,500 users to ensure interrupted operations.
• Developing a co-managed IT model where internal and external teams work together towards a common goal

“The role that technology plays at CSH is essentially the lifeblood of the organisation,” said Julie Downey, Head of Clinical Systems and Information Services at CSH

CSH’s needs extended beyond maintaining their existing infrastructure. They required a partner who could provide strategic support while also handling day-to-day IT management.

“I know that if our backs are against the wall, Virtuoso is always there to help us,”

Keith Woollard, Director of Digital Services at CSH Surrey

Virtuoso has been a trusted partner of CSH since 2014, working closely with them over the years to adapt and support their evolving IT needs. Through a flexible, co-managed IT model, Virtuoso provided the reliable expertise and support that integrates naturally into CSH’s operations.  
 
Their approach included: 

• Strategic guidance to ensure CSH’s technology supports their healthcare goals. 
• Operational support to manage and modernise infrastructure. 
• Service desk management to support 1,500+ users, reducing pressure on CSH’s internal team. 

“We started working with CSH back in 2013, and at that time it was all about big infrastructure and data centres,” said Markus McIver, Chief Executive Officer at Virtuoso. 

“Since then, we’ve supported them through multiple technology cycles, ensuring their systems evolve alongside their needs.” This has included a move from legacy infrastructure hosted in data centres to a environment delivered from the Microsoft modern cloud.

One of the strengths of this collaboration is the deep integration between Virtuoso’s and CSH’s teams.

“We are very embedded within CSH’s workforce, supporting them across various areas.”

Malcolm Diack, Virtuoso’s Chief Strategy Officer

This partnership enables CSH to focus on their core mission—delivering high-quality healthcare—without being bogged down by IT concerns.

“The Virtuoso team have a really good understanding of what we’re about. They know what’s important to us, and they go the extra mile to make sure we get what we need,” Keith Woollard

With Virtuoso’s expertise, CSH has: 

• A resilient IT infrastructure that supports clinicians in providing patient care.
• Scalability on demand: “One of the biggest advantages of a co-managed model is the ability to scale up or down based on the organisation’s needs,” Markus said.
•  A reliable technology partnership: “Virtuoso isn’t just a supplier—they’re a partner. When things aren’t going to plan, they step up and help us resolve issues,” said Keith. 

As CSH continues to grow and innovate, their IT needs will evolve. Virtuoso remains committed to adapting alongside them, providing strategic support and operational stability. 

“The staff here can concentrate on delivering healthcare to patients because they know the IT is taken care of,” Malcolm said.  

“That’s what this partnership is all about—making sure technology enables, rather than hinders, the vital work CSH does.” 

“When things aren’t so great, you need someone who’s going to step up and support you,” Keith added.  

“That’s what Virtuoso does. They’re always there when we need them.” 

At Virtuoso, we work alongside organisations like CSH to ensure their technology is an enabler, not a hurdle. Whether you need strategic IT support, service desk expertise, or a fully co-managed solution, we’re here to help. Watch their story below and get in touch today to see how we can support your digital transformation journey.