cloud management & hybrid infrastructure

Why us?

Why choose us to manage your cloud environment?

• 24x7x365 Availability

  Our team are always on-hand to support your users through technical issues and requests via Phone, email or Live Chat. 24 hours a day, 7 days a week. 365 days a year.

• Certified, experienced engineers

  Our Network Operations Centre is tightly integrated into our platform team, a group of highly experienced and dedicated team of engineers. All staff are trained to industry recognised standards, ensuring that all calls are dealt with efficiently and professionally.

• ITIL-based processes backed by guaranteed SLA’s

  We know how important it is to have immediate access to help when you need it. Which is why we measure and guarantee the time it takes for our engineers to respond and resolve technical issues and service requests.

• Intelligent Toolset

  Our remote management platform is a comprehensive and intelligent toolset that enables our team to monitor and manage devices, automate our maintenance and remediation processes, proactively fix issues on desktops, laptops, physical and virtual machines and cloud platforms, automate patch deployments and other routine infrastructure management tasks.

• Service Reporting & Documentation

  Measurement and reporting is a fundamental part of any well-run IT service. Our reporting and business intelligence platform plugs into our key operational systems and provides customers with deep insights and visibility through comprehensive automated reporting and live service dashboards.

• Dedicated Service Delivery Manager

  Every customer has a dedicated Service Delivery Manager who is the customer advocate within our support organisation. They ensure we exceed our customers’ expectations at every turn, ensuring our services are providing business value and successful outcomes for our customers.