Book a free consultation call with an expert today!


IT support

Uncover your true potential with

Virtuoso onTrack logo

IT support Australia

Virtuoso employees working together

Powered by


Discover our managed business IT services

24/7 service desk

Virtuoso’s service desk is in operation 24/7, 365 days a year. Our team is on-hand to resolve problems and drive continuous improvements for your business.

Intelligent security tools

We work with state-of-the-art cyber security toolsets, enabling our team to protect, monitor, manage, automate and proactively prevent any threats your business is facing.

Modern cloud solutions

By embracing cloud-based technology, we will reduce your operating costs, minimise your exposure to risks and help you build a modern and robust IT setup.

Bespoke IT roadmap

Regular quarterly business reviews will develop and maintain a bespoke IT roadmap that ensures you are getting the most from your technology investments.

slanted bg
Q5 logo

“Virtuoso help us get the most out of Microsoft 365 and provide 24/7 support to staff in New York, London and wherever else we work around the world.”

Quote marks
Quote marks

Andrew Taylor | CTO | Q5 Partners | 200+ staff

5 stars


Frequently asked questions

What is IT support?

IT support is best defined as a set of bespoke technology services, provided to businesses wishing to maintain or improve their IT infrastructure. Our IT support services are designed to make continual improvements to your business, through our unique process that combines best-in-class support, modern technology, unique insights and a bespoke strategy. 

What does a good IT support company do?

On a basic level, IT support is best understood as having a team of tech experts available to resolve problems when needed. However, this reactive approach is not how we do things at Virtuoso. We've got a unique perspective on managing risk and cost, giving our customers better outcomes for their technology. Our unique approach ensures the technology services you receive are delivering real business outcomes, whether that’s improving efficiency, boosting staff morale, or advancing your services. 

Do I need an IT support partner when I have an IT department?

Whilst there are many benefits to having an in-house IT resource who really understands your people and culture, it’s impossible for your internal teams to juggle the day-to-day as well as complex technology projects. Whether you want to improve your cyber security posture or migrate your workloads to the cloud, you need the time and resources to do this. An IT support partner can work alongside your existing IT people to implement transformative changes, with minimal disruption to operations.

Why do I need 24/7 IT support?

Even if your business operates strictly 9am-5pm, your technology is running 24-hours a day. Your staffs systems, e.g. emails, CRMs, finance systems, files, are all available around-the-clock. This means there can be problems at any time of the day. It might be something simple like a system becoming inaccessible, or it might be something serious like a cyber-attack. If it happens out-of-hours, you need an IT expert who is available to monitor and resolve these hurdles for you. Virtuoso can do this. 


Helping your business move forward

Customers of our managed IT service, OnTrack, benefit from having all day-to-day IT tasks, as well as complex technology projects, taken off their hands, allowing them the time they need to focus on their core businesses.

Icon of paper money and pen

Reduce risks & cost

icon of chart going up

Reach business goals

shield with lock icon

Improve security

certificated award icon

Stay one step ahead


Users supported globally, from Europe, to Australasia


Of customers are satisfied with OnTrack services, every month


Get started with a free IT strategy session

Unlock the full potential of your business with a free IT strategy session. Our experts will take the time to understand your unique requirements and create a tailored roadmap to help you achieve your technology goals.