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4 Things You Can Expect From a Great IT Support Provider

By Ria Manzanero


September 18, 2022

What does a great IT support provider look like? What can you expect to receive from them?

A great IT support provider is a business that offers you more than just technical help. A great IT support provider will act as a partner to your business. They will work alongside you to ensure that your technology set-up not only does its job but supports your business’s wider goals.

We’re seeing more complaints than ever before of businesses feeling disappointed with their IT support. Outdated technology solutions, bad customer service, unresponsive support desks – we’ve heard it all! Business owners and managers, like you, deserve more. You deserve an IT partner who strives to see your business succeed, as much as you do.

Whether you’re already receiving IT support from an outsourced partner, or you’re just exploring your options – this article will give you the top 4 things you can expect from a great IT support provider!

1) A valuable partnership

Sure, having a reliable service desk from your IT support provider is important. You and your workforce need somewhere to get quick and efficient responses to technical queries, whatever the day or hour. However, in the modern day IT support is about more than just password resets and locating files.

A great IT support provider should act as a valuable partner for your business. They should take the time to understand your needs, before finding the appropriate solutions for your business. They should evaluate your long-term ambitions and apply changes that can aid these. They should be a part of larger business discussions, as their support and advice should be valuable when discussing company-wide initiatives.

At Virtuoso, this is the role we play. Yes, we’ll handle the day-to-day technical queries, resolve any unforeseen IT disasters and generally make life easier for your internal teams by alleviating the strain that comes with managing technology. But more importantly, we’ll keep one eye on the bigger picture and the plans around growing your business, reducing costs and improving your workforce’s ability to do their jobs. We’ll ensure that your technology set-up is working towards this.

Want to know more about how Virtuoso act as a technology partner? Get in touch today.

A Great IT Support Provider - Service Desk

2) Services that support growth

This brings us nicely to our next point. A great IT support provider will ensure your business is receiving services that support growth. After all, isn’t that what we’re all striving for?

A great IT support provider will understand that your ultimate and primary goal is to grow your business. You want to see improvements in sales, customer satisfaction and workforce productivity. When partnering with a great IT support provider, those goals should be at the heart of all that they do.

At Virtuoso, we ask the right questions, so that we can provide the best possible services:

  • What challenges is your business facing right now?
  • What areas of your business do you want to grow?
  • Where do you see yourselves in 3, 5 and 10 years?

We then create a carefully tailored IT roadmap that encapsulates all your ambitions, whilst recommending modern and innovative technology solutions.

Want to know more about how Virtuoso could build you an IT roadmap? Find out more.

A Great IT Support Provider - Growth

3) Cutting-edge technology

So you’re working with an IT support provider, who is acting as a valuable partner and looking at solutions that support business growth… Great! But what about the solutions themselves?

A great IT support provider will make technology changes to your business that you didn’t even know existed. After all, as technical experts, you’d hope they could bring something new to the table. If you’re working with an IT support provider who isn’t telling you anything you didn’t already know, chances are they’re not worth your money!

At Virtuoso, we invest in our people’s education, as we want them to maintain at the forefront of innovation. Our engineers are industry-leading because they are knowledgeable of many of the world’s leading technologies. They take the time to learn about modern, cloud-based solutions that can transform your business – so that you don’t have to.

As a Microsoft-Gold Certified Partner, we have a high level of competence and experience across a breadth of Microsoft technologies. This enables us to match our customers’ requirements to these pioneering services, facilitating truly positive business outcomes.

Want to know more about our Microsoft services? Find out more.

A Great IT Support Provider - Technology

4) Preventative measures

We’ve all heard the phrase prevention is better than cure and when it comes to IT support, it has never been more true.

A great IT support provider won’t fix problems as they arise, they will prevent them from arising in the first place! If you’re working with an IT support provider now that seems to be constantly sticking a band-aid over your problems, rather than solving and preventing them from happening again, then your troubles are far from over.

By partnering with a great IT support provider, you will receive an efficient and detailed plan for all areas of your technology that ensures problems don’t occur, as well as modern and intelligent technology that minimises risks of disaster.

At Virtuoso, we’re experts in cloud technology. With the cloud, your risks of disaster are minimal. As ambassadors of the modern workplace, we can help your business integrate tools that automatically sync and back-up data, as well as enhance your business’s overall security posture. We can help you move away from risky on-premise infrastructure and into a cloud-based way of working.

But just in case anything were to ever occur (as let’s face it, technology is unpredictable!), we can work with you to develop a detailed disaster recovery plan that will ensure your business recovers quickly, with minimal disruption, should the unexpected ever occur!

Want to know more about our cloud services? Find out more.

A Great IT Support Provider - Plan

Partner with a great IT support provider, like us!

So there you have it, the top 4 things you can expect when working with a great IT support provider.

We hope this has given you an idea of the kind of service your business can (and deserves to) receive. A great IT support provider can have a huge impact on your business operations. By partnering with a business that can implement the right technology solutions, you could streamline your workflows, improve business growth and contribute to the happiness of your workforce.

Want to find out more about how we can help? Get in touch today!

Our team of friendly technical experts are waiting to hear from you.